Shipping Policy
Order Processing
We strive to process all orders within 48 hours after payment confirmation, excluding weekends and holidays. Once your order is shipped, you will receive a tracking number via email to monitor your package.
Shipping Methods & Delivery Times
Standard Shipping (Canada-wide)
- Free shipping on all orders
- Delivery typically takes 4 to 10 business days
- Orders are shipped via Canada Post or a similar carrier
Express Shipping (Montreal Island Only)
- 24-hour delivery available for urgent orders
- Additional fees apply (contact us for pricing)
Shipping Address
Your order will be delivered to the shipping address you provided during checkout. Please ensure this information is accurate, as we are not responsible for incorrect or undeliverable addresses.
Final Sale Items
All items purchased on sale or with a discount code are considered FINAL SALE and cannot be returned or exchanged. Please review your order carefully before completing your purchase.
Contact Information
If you have any questions about shipping or need assistance, please contact our customer service team:
- Email: service@lalacolle.com
- Phone: 514-842-3151
Important Notes
Delivery times are estimates and may be affected by carrier delays or unforeseen circumstances.
We are not responsible for lost or stolen packages after delivery confirmation.
Thank you for shopping with Lalacolle!