Return Policy
15-Day Return Guarantee
We offer a 15-day return policy from the date of delivery for unworn, unwashed, and undamaged apparel with original tags attached.
Return Conditions:
✅ Accepted:
- Items in original condition (unworn, unwashed, no stains or odors)
- Tags and original packaging intact
❌ Not Accepted:
- Final sale items (discounted or sale purchases)
- Used, damaged, or altered items
- Items without tags or original packaging
How to Return:
1.Contact Us within 15 days of delivery at service@lalacolle.com with your order number and reason for return.
2.Ship Back the item(s) to:
Lalacolle Returns
1227 Sherbrooke St W, Montreal, Quebec H3G 1W9, Canada
3.Wait for Processing – Once received, we will inspect your return within 3 business days.
Refund Process:
- Refunds will be issued to the original payment method within 7 business days after approval.
- Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).
Exchanges:
- We currently do not offer direct exchanges. For a different size or color, please place a new order.