Return Policy​

​​15-Day Return Guarantee​​
We offer a ​​15-day return policy​​ from the date of delivery for unworn, unwashed, and undamaged ​​apparel​​ with original tags attached.

​​Return Conditions:​​
✅ ​​Accepted:​​
  • Items in original condition (unworn, unwashed, no stains or odors)
  • Tags and original packaging intact
❌ ​​Not Accepted:​​
  • Final sale items (discounted or sale purchases)
  • Used, damaged, or altered items
  • Items without tags or original packaging
​​How to Return:​​
1.​​Contact Us​​ within 15 days of delivery at ​​service@lalacolle.com​​ with your order number and reason for return.
2.​​Ship Back​​ the item(s) to:
​​Lalacolle Returns​​
1227 Sherbrooke St W, Montreal, Quebec H3G 1W9, Canada
3.​​Wait for Processing​​ – Once received, we will inspect your return within ​​3 business days​​.

​​Refund Process:​​
  • Refunds will be issued to the ​​original payment method​​ within ​​7 business days​​ after approval.
  • Shipping fees are ​​non-refundable​​ unless the return is due to our error (e.g., wrong or defective item).
​​Exchanges:​​
  • We currently do not offer direct exchanges. For a different size or color, please place a new order.